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RETURNS AND SHIPMENTS

PAYMENT

CURRENTLY WE ACCEPT PAYMENT WITH: 

CREDIT CARD : 
VISA, MASTERCARD, AMERICAN EXPRESS. 
THE TOTAL AMOUNT WILL BE CHARGED AT THE TIME OF SHIPPING THE ORDER. 

PAYPAL: 
EASILY MAKE YOUR PURCHASES ONLINE WITHOUT HAVING TO ENTER YOUR CREDIT CARD DATA ON THE SITE. 
YOUR ACCOUNT WILL BE CHARGED ONCE THE ORDER IS COMPLETED. 

THE PAYMENT IS ABSOLUTELY SECURE, MOREOVER WE DO NOT STORE YOUR CARD DATA, WHICH ARE MANAGED ONLY BY PAYPAL AND FOR THE SOLE TRANSACTION, WHICH IS ALSO CARRIED OUT THROUGH AN ENCRYPTED AND NON INTERCEPTABLE CONNECTION (HTTPS). 

SHIPMENT
ALL ORDERS PLACED ON ARE SENT WITH ICONIC GIFT PACKAGING AVERAGE EXPRESS SHIPPING TIME: 1-3 WORKING DAYS  

FREE SHIPPING ALL OVER EUROPE.  

OUR DELIVERY COSTS ARE FIXED AND THERE ARE NO ADDITIONAL COSTS.

DHL IS THE COURIER WE USE FOR ALL SHIPMENTS. YOU WILL RECEIVE AN E-MAIL CONTAINING THE TRACKING NUMBER ONCE YOUR ORDER HAS BEEN SHIPPED FOR SECURITY REASONS, A SIGNATURE WILL BE REQUIRED FOR ONLINE PHARMACY INDUSTRY PURCHASES AT THE TIME OF DELIVERY.
DELIVERY

AT THE TIME OF DELIVERY, MAKE SURE THAT THE NUMBER OF PARCELS DELIVERED CORRESPONDS TO THAT INDICATED IN THE SHIPPING CONFIRMATION E-MAIL AND THAT THE PARCELS ARE NOT DAMAGED. ANY DAMAGE TO THE PACKAGING AND / OR PRODUCT AND ANY DISCREPANCE RELATING TO THE NUMBER OF PARCELS DELIVERED MUST BE IMMEDIATELY REPORTED IN WRITING VIA THE COURIER'S DELIVERY DOCUMENTS.

THE COURIER MAKES DELIVERIES FROM MONDAY TO FRIDAY DURING WORKING HOURS AND MAKES THREE DELIVERY ATTEMPTS. AFTER THE THIRD FAILED DELIVERY ATTEMPT, THE ORDER WILL BE RETURNED TO OUR OFFICES.

 ATTENTION: ONCE AN ORDER IS PLACED, IT IS NO LONGER POSSIBLE TO CHANGE THE DELIVERY ADDRESS.
RETURNS
YOU HAVE THE OPPORTUNITY TO RETURN A PURCHASE WITHIN 15 DAYS FROM THE DELIVERY OR COLLECTION DATE. THE RETURN OF THE ITEMS IS FREE, AND OUR ORDERS ARE ACCOMPANIED BY A PREPAID RETURN LABEL. ORDERS MADE FROM 1ST DECEMBER TO 31ST DECEMBER CAN BE RETURNED BEFORE 31ST JANUARY. TO MAKE A RETURN, PROCEED AS FOLLOWS:

1. MAKE SURE THE RETURNED ITEMS ARE RETURNED IN THEIR ORIGINAL CONDITIONS AND WITH ALL TAGS ATTACHED.  

2. PLACE THE ITEMS IN THE BOX IN WHICH THEY WERE DELIVERED TO YOU IN THEIR ORIGINAL PACKAGING, AND GLUE THE RETURN LABEL YOU RECEIVED WITH THE PRODUCTS ORDERED IN ORDER TO COVER THE ORIGINAL DELIVERY LABEL.

3. CONTACT THE DHL COURIER TO MAKE AN APPOINTMENT TO COLLECT THE PACKAGE OR DEPOSIT IT AT ONE OF THE DELIVERY POINTS.

TO ORGANIZE THE COLLECTION OF YOUR RETURN ON THE DHL SITE BY TELEPHONE, YOU WILL BE ASKED FOR THE TRANSPORT NUMBER THAT YOU FIND ON THE PREPAID LABEL.

FOR FURTHER INFORMATION ON THE COURIER AND ITS DELIVERY POINTS, PLEASE CONTACT OUR CUSTOMER SERVICE AT +39 3428972976.

REFUNDS
YOUR RETURN WILL BE PROCESSED WITHIN 5-7 WORKING DAYS FROM THE RECEIPT OF THE ITEMS BY THE PHARMACY INDUSTRY TEAM.

ONCE THE RETURN IS ACCEPTED, THE REFUND WILL BE ISSUED WITHIN 7 WORKING DAYS. YOU WILL RECEIVE A CONFIRMATION VIA E-MAIL AFTER REFUND.

THE TIME REQUIRED TO PROCESS THE REFUND MAY VARY ACCORDING TO THE PAYMENT METHOD USED:

- CREDIT CARD: OUR BANK WILL REFUND YOU WITHIN 7 WORKING DAYS FROM THE E-MAIL CONFIRMING THE ACCEPTANCE OF THE RETURN. THE TIME NECESSARY TO RESTORE THE CREDIT ON YOUR ACCOUNT DEPENDS ON THE ISSUER OF YOUR CREDIT CARD.

- PAYPAL: THE REFUND ON YOUR PAYPAL ACCOUNT WILL BE VISIBLE WITHIN 24 HOURS FROM THE E-MAIL CONFIRMING THE ACCEPTANCE OF THE RETURN.

WE REMAIN AT YOUR DISPOSAL FOR ANY OTHER REQUESTS. TO CONTACT US:

SHOPONLINE@PHARMACYINDUSTRY.COM TEL. +393428972976